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App Support

Below are some instuctional videos on how to install our apps.

If the AFR Android app stops working in the background or when the screen goes off, it may be because your phone has put it in a background or sleeping mode that restricts its functioning. To resolve this issue, refer to the steps below.

Samsung

1. Open Settings
2. Click Battery and device care
3. Click Battery
4. Click Background usage limits
5. Click Never sleeping apps
6. Click the plus(+) button
7. Select AFR
8. Click the Add button
9. Go Back to the main settings page
10. Click Apps
11. Select AFR
12. Click Battery
13. Click on the checkbox for Unrestricted

 

 

Most other manufacturers

1. Open settings
2. Click apps
3. Click All apps or See all ### apps
4.Search for and click on AFR
5.Click Battery or App Battery Usage
6.Click Unrestricted

 

 


 


Last Updated: June 30, 2026

Related Topics

 


Contact AFA App Support

Send an email to [email protected] with a description of your problem and the Manufacturer and Model of your phone.

If the AFR Android app stops playing in the background or when the screen goes off, first try disabling background mode here:

App stops working in background or when screen turns off

In some cases, the app may continue to stop playing when the screen goes off and that may be due to Power Saving mode being turned on.  Disable Power Saving mode with the following steps.

Samsung

1. Open Settings
2. Click Battery and device care
3. Click Battery
4. Click Power Savings
5. Toggle Power Savings mode to OFF

 

Most other manufacturers

1. Open Settings
2. Click Battery
3. Click Battery Saver
4. Toggle Use Battery Saver to OFF

Last Updated: June 30, 2026

Related Topics

 


Contact AFA App Support

Send an email to [email protected] with a description of your problem and the Manufacturer and Model of your phone.

Are you experiencing issues with the AFR Android app not working in the background or when your phone screen goes off? We have heard from other users and have witnessed this issue using our own Android devices.  This article will provide links to possible solutions.

We understand that all Android devices are not the same.  Devices from different manufacturers may include features that other manufacturers do not have and due to this, Settings screens may differ.  We have tried to include descriptions and screenshots to update certain settings but your device may be slightly different than what we have shown.

We have had success in helping most users to get their app working without interruption of playing the stream.  Some users only had to make a single setting change and others had to make more than one setting change.

Setting 1 - [Samsung] - Never Sleeping Apps

https://afr.net/app-faq/android/how-to-add-afr-app-to-never-sleeping-apps/

 

Setting 2 - [Samsung + Others] - App Battery Usage

https://afr.net/app-faq/android/how-to-change-app-battery-usage-setting/

 

Setting 3 - [Samsung] - Power Savings Mode

https://afr.net/app-faq/android/how-to-change-power-savings-mode/

 

Setting 4 - [Other] - Battery Saver Mode

https://afr.net/app-faq/android/how-to-change-battery-saver-mode/

 

Setting 5 - [Samsung + Others] - Data Usage and Data Saver

https://afr.net/app-faq/android/how-to-update-my-data-usage-and-data-saver-settings/

 

 


Contact AFA App Support

Send an email to [email protected] with a description of your problem and the Manufacturer and Model of your phone.

If the AFR Android app stops working in the background or when the screen goes off, it may be because your phone has put it in a background or sleeping mode that restricts its functioning. To resolve this issue, refer to the steps below.

Samsung

1. Open Settings
2. Click Battery and device care
3. Click Battery
4. Click Background usage limits
5. Click Never sleeping apps
6. Click the plus(+) button
7. Select AFR
8. Click the Add button

 

 

 


Last Updated: June 30, 2026

Related Topics

 


Contact AFA App Support

Send an email to [email protected] with a description of your problem and the Manufacturer and Model of your phone.

If the AFR Android app stops working in the background or when the screen goes off, it may be because your phone has put it in a background or optimized battery usage mode that restricts its functioning. To resolve this issue, refer to the steps below.

Many Non-Samsung manufacturers

1. Open settings
2. Click apps
3. Click All apps or See all ### apps
4. Search for and click on AFR
5. Click Battery or App Battery Usage
6. Click Unrestricted

 

 


 


Last Updated: June 30, 2026

Related Topics

 


Contact AFA App Support

Send an email to [email protected] with a description of your problem and the Manufacturer and Model of your phone.

In some cases, the app may continue to stop playing when the screen goes off and that may be due to Power Saving mode being turned on.  Disable Power Saving mode with the following steps.

Samsung

1. Open Settings
2. Click Battery and device care
3. Click Battery
4. Click Power Savings
5. Toggle Power Savings mode to OFF
Last Updated: June 30, 2026

Related Topics

 

 


Contact AFA App Support

Send an email to [email protected] with a description of your problem and the Manufacturer and Model of your phone.

In some cases, the app may continue to stop playing when the screen goes off and that may be due to Battery Saver mode being turned on.  Disable Battery Saver mode with the following steps.

Many Non-Samsung manufacturers

1. Open Settings
2. Click Battery
3. Click Battery Saver
4. Toggle Use Battery Saver to OFF

Last Updated: June 30, 2026

Related Topics

 


Contact AFA App Support

Send an email to [email protected] with a description of your problem and the Manufacturer and Model of your phone.

If you have Data Saver enabled, you may see interruption in the AFR app playing as your phone is trying to preserve your mobile device data plan.  To override this feature, follow these steps:

Samsung

1. Open Settings
2. (In Settings Search box), type App data usage and click Search icon
3. Click App data usage
4. Click AFR app
5. Enable Background data
6. Enable Unrestricted data usage

 

 

Most other manufacturers

1. Open Settings
2. (In Settings Search box), type App data usage and click Search icon
3. Click App data usage
4. Click AFR app
5. Enable Background data
6. Enable Unrestricted data usage

 

Last Updated: June 30, 2026

Related Topics

 


Contact AFA App Support

Send an email to [email protected] with a description of your problem and the Manufacturer and Model of your phone.